Use our standard procedure if you want to make a complaint about unsatisfactory customer service or the procedures we followed in making a funding decision.
If your complaint is an appeal against a funding decision we've made, we can provide feedback about your application or proposal. We do not reconsider decisions where we have followed our decision-making process correctly.
If your complaint is an appeal about a Creative Communities Scheme funding decision, contact the administrative contacts for the Creative Communities Scheme
If your complaint is about:
Making a complaint will not affect the level of service you receive or your chances of getting a grant. We will maintain confidentiality and respect your right to privacy.
If you were not satisfied with the response you initially received:
Address for complaints
The Compliance Officer
Creative New Zealand
PO Box 3806
If you are not satisfied with our response, the Ombudsman may be able to assist. The Ombudsman can investigate complaints about the actions and decisions of central and local government agencies.
To improve what we do, we:
We follow these principles when responding to complaints: