Update on Creative New Zealand's Client Satisfaction Survey
3 Feb 2021
Last year we asked for your whakaaro on any interactions you’ve had with us in the last 12-months, to help us understand and improve our service.
We would like to thank all those who responded to our Client Satisfaction Survey in September. As a result of the survey we’ve committed to a plan for 2021 to improve our transparency and accessibility. This will cover not only our contestable funding and other decision making processes, but also our communications with you.
In the short term, we have identified a few areas where we can make immediate change over the coming months to our Arts Grants processes.
We‘ll be looking at how we can:
- better communicate with applicants about where their application is as it moves through the process;
- more information as part of the notification process, including a reflection on areas of interest from the assessment panels and an indication of the number of applications that round; and
- offer feedback that is meaningful, timely and accessible.
This continuous improvement project will mean that there are other changes we’ll be able to effect to improve transparency and accessibility in the short, medium and long term.
We’ll be sure to keep you posted as they develop. If you have any feedback, please email firstname.lastname@example.org